Use this article if you cannot open the Chronogolf dashboard, view your statements, or manage your account from Whoosh.
The Chronogolf or Statements link is missing
Contact your club. The club may need to add or publish the link on the Whoosh dashboard.
You are asked to sign in again
Depending on your club’s setup, the Chronogolf dashboard may sign you in automatically or ask you to complete an additional sign-in step.
Follow the instructions on screen. If you cannot sign in, see Logging in to Whoosh.
Your statement or balance is not up to date
Charges from Whoosh may appear in Lightspeed after the club completes its daily closeout. If a recent charge is still missing after your club’s closeout, contact the club.
Your house account is unavailable
Contact your club if your house account does not appear or cannot be opened. The club may need to check that your member and house-account information is set up correctly.
You cannot add a payment method
Make sure you are using the payment-method option in the Chronogolf dashboard. If the option is missing or the page returns an error, contact your club.
Contacting your club
Include the following information when you contact your club:
- Your name and member number
- The device and browser you are using
- The account task you were trying to complete
- The message or error that appeared